Dear Guests,
As COVID-19 continues across the world and the Pacific, the potential infection with the virus is considered a risk to our guests as well as to our team members. We, therefore, have implemented a range of measures to minimise, if not eliminate, the potential of such an infection.
COVID-19 is believed to spread from person-to-person through: • Direct contact with another person (within 1 meter) as they may be infectious without their knowledge. • Respiratory droplets produced when an infected person coughs or sneezes. • Touching objects (such as door handles or tables) contaminated from a cough or sneeze droplets from an infected person – and then touching your mouth or face. Symptoms of an infection may include fever, a cough, sore throat, tiredness, and shortness of breath.
Public Health Authorities advise that the best prevention is via comprehensive cleaning, personal hygiene, and social distancing. At this stage: • The hotel has not been advised of any team members who are self-isolating or should be self-isolating or suspect that they are or should be self-isolating. • No team members or guests are under medical investigation for COVID-19. • All team members are temperature-checked on arrival for their shift to ensure no one has a fever. • We have had no confirmed cases of COVID-19.
Read the latest COVID 19 health advice and restrictions from Queensland Health
Our team has always maintained meticulous cleaning protocols. Under current circumstances, we have, however, increased vigilance even further and are adhering to the below recommendations and guidelines as a precaution.
COVID-SAFE All training manuals and procedures have been re-written and all staff have been re-trained to incorporate COVID-SAFE considerations.
These are still recommended as the most effective measure in preventing the spread of COVID-19. We, therefore, provide hand sanitiser products and disinfectant wipes in multiple convenient locations in public areas (including leisure and fitness areas) as well as in the heart of house areas for guests and team members to access and use. Team members wash their hands first before using hand sanitisers.
For detailed information on additional Food Safety Practices, please refer to the COVID-19 Food Safety Practices standard operating procedure.
Regards,
Phil and Merryl Greenbury
Hosts and Owners
Last updated: 23 June 2021
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