GOVERNMENTAL ADVICE
Public Health Authorities advise that the best prevention is via comprehensive cleaning and personal hygiene.
BUSINESS AS USUAL WITH INCREASED CLEANING VIGILANCE
Our team has always maintained meticulous cleaning protocols. Under current circumstances, we have, however, increased vigilance even further and are adhering to the below recommendations and guidelines as a precaution.
COVID-SAFE All training manuals and procedures have been re-written and all staff have been re-trained to incorporate COVID-SAFE considerations.
PUBLIC AREAS
- Increased frequency and coverage when disinfecting all hard surfaces using designated chemical-based products (e.g., reception desk, handrails, buffets, dining tables, guest areas, leisure areas and equipment, guest touchpoints such as light switches, menus, room keys, etc.)
- We do not re-use cleaning cloths for multiple areas or rooms and ensure each guest area has hand sanitizer gel and disinfectant wipes available.
GUEST ROOMS
- All rooms are cleaned to the exceptional level we have always prided ourselves on. Separately every touchpoint within guest rooms is cleaned with hospital-grade disinfectant.
- Our usual cleaning protocols now include increased vigilance with personal hygiene (i.e. regular hand washing and use of hand sanitiser).
- We have increased the vigilance in disinfecting all touchpoints, such as light switches, remote controls, phones, door handles etc.
- We use paper cleaning cloths for multiple areas or rooms and ensure each area has hand sanitizer gel and disinfectant wipes available.
HAND WASHING, SANITISATION, AND PERSONAL HYGIENE
These are still recommended as the most effective measure in preventing the spread of COVID-19. We, therefore, provide hand sanitiser products and disinfectant wipes in multiple convenient locations in public areas (including leisure and fitness areas) as well as in the heart of house areas for guests and team members to access and use. Team members wash their hands first before using hand sanitisers.
FOOD PREPARATION AND HANDLING AREAS
For detailed information on additional Food Safety Practices, please refer to the COVID-19 Food Safety Practices standard operating procedure.
